Who We Work With

We partner with healthcare organizations that embrace the need for change and are committed to improving patient outcomes and supporting the communities they serve. 

Our clients are ready to innovate, transform, and commit to a better future.

  • People and culture-focused
     

  • Purpose-driven
     

  • Willing to serve stakeholders, patients, and the community, as well as shareholders
     

  • Open to creative solutions

Screen%20Shot%202020-07-06%20at%2011.55_

Internal Team

Empowerment Programs

  • COVID Communications Support:  Our team empowerment programs help improve relations between leadership and front-line workers and empower them to manage team emotions and lead change through crisis. 

  • Executive Communications Support: We work with your leadership teams to develop strategies and communications to address the challenges and concerns of front-line workers and help them feel seen and heard. 

  • Ongoing Training and Support: Implement ongoing training and support programs to educate and empower emerging front-line leaders to act as advocates and mentors prepared to address unexpected challenges as they arise. 

Go from reactive to proactive in record time.

 

Our rapid-response consulting methodology cuts to the heart of the matter to heal emotional rifts, align team purpose, and prevent bad press. We'll show you the way, then empower your people to take the lead for more positive employee, patient, and community outcomes.

Spending the majority of your time putting out fires leads to burnout and bad outcomes.

Provider shortages, job descriptions that prioritize administrative tasks over patient care, shifting policy changes, and unexpected mergers have impacted job satisfaction among front-line workers in recent years. The added stress of the COVID-19 outbreak has left staff feeling overworked, unappreciated, and unheard. Left unaddressed, these issues could lead to bigger problems—employee turnover, patient dissatisfaction, and reputation damage. 

Our team of healthcare communications experts can help you to create and administer internal communications and training programs that prioritize humanity and compassion, creating a culture that's productive, resilient, and aligned with management's goals. 

We also provide patient communications services to help you design an effective schedule to keep patients and your local community informed and provide the information they seek from you. We can help you to identify the right channels and cadence for communications, and work with your teams to develop and share out content, manage community engagement, and improve your reputation online. 

Front Line Works Need Open Communication In Crisis.

 Front-line workers are often at odds with their system leadership
on how to manage during COVID. 

*Source: Gallup Poll Study, June 2020

Hospital Corridor

Only

36%

of U.S. full-time healthcare workers strongly agree that they're confident they will be safe if they follow their organization's COVD-19 health policies.

Screen Shot 2020-07-06 at 1.39.41 PM.png

Only
38%

of caregivers feel very confident they can continue to successfully meet the requirements of their jobs if the outbreak continues.

Paramedic

Just

48%

of healthcare workers strongly agree that their employer has communicated a clear COVID-19 action plan.

“Healthcare workers, including leaders, are moving mountains to defeat COVID-19. To support their people in this high calling, leaders must architect a safety culture that helps employees feel genuinely safe.”

Gallup Poll Study, June 2020

Our Services

We are a 21st-century healthcare communications firm that provides end-to-end services to create programs and organizations that thrive through change. 

Patient and Community

Communications Support

  • COVID Communications Support: Your patients and community look to you for support, reassurance, and guidance, especially during the COVID-19 crisis. We help you maintain a regular presence on all of your online channels to become a trusted source of information and evidence-based advice. 

  • Digital Strategy and Content: We can help you to identify your most important audiences and develop strategies and content for all of your online channels. 

  • Growth and Retention Campaigns: We provide research and data-driven strategies for omnichannel marketing campaigns to support your growth and retention goals. 

  • Reputation Management: We'll guide you in addressing online inquiries, comments, and reviews, and provide strategies for improving your reputation online. 

Checking Blood Pressure
Screen%20Shot%202020-07-06%20at%2011.55_

Internal Team

Empowerment Programs

  • COVID Communications Support:  Our team empowerment programs help improve relations between leadership and front-line workers and empower them to manage team emotions and lead change through crisis. 

  • Executive Communications Support: We work with your leadership teams to develop strategies and communications to address the challenges and concerns of front-line workers and help them feel seen and heard. 

  • Ongoing Training and Support: Implement ongoing training and support programs to educate and empower emerging front-line leaders to act as advocates and mentors prepared to address unexpected challenges as they arise. 

Who We Work With

We partner with healthcare organizations that embrace the need for change and are committed to improving patient outcomes and supporting the communities they serve. 

Our clients are ready to innovate, transform, and commit to a better future.

 

  • People and culture-focused

  • Purpose-driven

  • Willing to serve stakeholders, patients, and the community, as well as shareholders

 

  • Open to creative solutions

Our Experience

Our team has worked with some of the world’s best-known brands, as well as successful start-ups and SMBs.

Parallels%20_edited.jpg

Ready to turn change into opportunity?

We can help.

Follow Us
  • LinkedIn
  • Facebook

Copyright 2020 Infinite Edge Consulting